Privacy Policy

1. Overview

At 9T9 Complete Auto Care (“we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us when visiting our website (9t9cac.com), booking a service, or visiting our workshop facility in Hojai, Assam.

2. Information We Collect

We may collect personal and vehicle-related details when you submit an inquiry or book an appointment:

• Contact Information: Full name, telephone/mobile number, and email address.
• Vehicle Information: Vehicle make, model, registration number, year of manufacture, and current clear coat / mechanical condition notes.
• Service Records: Invoices, chosen package tiers (e.g. TPU PPF, Ceramic 9H, or Custom modifications), and warranty documentation.
• Technical Usage: IP address, device type, browser information, and standard web traffic logs for site functionality and security.

3. How We Use Your Information

We utilize the collected information strictly for legitimate operational purposes:

• Scheduling, confirming, and managing your workshop bay reservations.
• Providing transparent, itemized estimates and service invoices.
• Activating official manufacturer warranties for Paint Protection Films and Ceramic coatings.
• Communicating vehicle completion status via phone calls, SMS, or WhatsApp.
• Improving our workshop protocols and customer experience.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third-party marketing companies. Information is shared only with verified partners when necessary (such as PPF manufacturer warranty registration portals) or when required by applicable law in India.

5. Data Security

We implement appropriate electronic and physical security measures to safeguard customer and vehicle records against unauthorized access, loss, alteration, or disclosure.

6. Your Rights

You may contact us at any time to review, update, or request the deletion of your personal records from our workshop database.

7. Contact Information

For any privacy questions or requests regarding your data, please contact: