Terms of Service

1. Agreement to Terms

By booking an appointment, commissioning workshop services, or leaving your vehicle at 9T9 Complete Auto Care (“9T9 CAC”), located at Dimrupar, Hojai Main Road, Assam, you agree to comply with and be bound by these Terms of Service.

2. Quotations & Service Scope

All preliminary estimates provided via website forms, phone, or messaging are subject to physical vehicle inspection in our workshop bay.

• Formal written estimates are provided before commencing multi-stage detailing, PPF installation, or major mechanical overhauls.
• If underlying defects (e.g. repainted panels with weak clear coat, deep body rust, or electronic wiring splices from prior third-party work) are discovered during surface preparation, we will notify you before proceeding.
• No additional chargeable work will be performed without customer authorization.

3. Vehicle Drop-off & Valuables

Customers are requested to remove all personal belongings, cash, electronics, and valuable items from the vehicle prior to handing over the keys. 9T9 Complete Auto Care is not liable for loose personal property left inside unattended vehicles during workshop procedures.

4. Warranty & Aftercare Guidelines

Warranties on Paint Protection Film (PPF), Ceramic Coatings, and replacement parts are governed by strict manufacturer and workshop aftercare rules:

• PPF & Ceramic Curing: Vehicles must not be pressure-washed or subjected to abrasive chemical detergents within 7 to 10 days post-installation to allow full polymer crosslinking.
• Warranty Limitations: PPF warranties cover peeling, bubbling, and premature yellowing under normal operating conditions. Damage resulting from high-velocity collisions, intentional panel vandalism, acid burns, or improper pressure washer usage at close range (<12 inches) is excluded.
• Annual inspection washes at our Hojai facility are recommended to maintain warranty compliance.

5. Invoicing, Payments & Vehicle Collection

Full settlement of the invoice is required upon vehicle completion and customer quality inspection prior to release from our facility. We accept UPI, bank transfers, credit/debit cards, and cash. Vehicles not collected within 7 days of completion notice may be subject to standard daily bay storage charges.

6. Limitation of Liability

9T9 Complete Auto Care employs certified technicians and professional diagnostic procedures. However, we are not responsible for pre-existing internal mechanical failures, fragile or sun-damaged interior plastics that deteriorate under standard touch, or engine wear unrelated to our service scope.

7. Jurisdiction & Governing Law

These terms are governed by the laws of India. Any disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Hojai / Nagaon, Assam.